Question 1

How can I place an order?

Accepted Answer

Browse our collection of natural and eco-friendly home decor, add items to your cart, and proceed to checkout. We offer secure payment through PayPal, which allows you to pay with credit cards (Visa, MasterCard, Maestro) or your PayPal account. All payments are protected by PayPal's buyer protection program.

Question 2

What payment methods do you accept?

Accepted Answer

We accept payments through PayPal, which includes options to pay with credit cards (Visa, MasterCard, Maestro) or your PayPal account. All transactions are secure and protected by PayPal's buyer protection program. For detailed payment information, visit: https://www.pitta.lv/payments

Question 3

How can I contact your customer support?

Accepted Answer

We offer multiple ways to reach us: Email us at hi@pitta.lv, or use our support forms in the website header for specific inquiries about Products, Shipping, or Refunds. Our support team is available Mon-Sun: 7am - 7pm (Latvia time).

Question 4

Are your products handcrafted?

Accepted Answer

Yes! We focus on handcrafted quality products made from natural, eco-friendly materials. Our collection emphasizes comfortable and cozy living while maintaining high standards of craftsmanship.

Question 5

Can I cancel or modify my order?

Accepted Answer

Please contact us immediately at hi@pitta.lv if you need to cancel or modify your order. We'll do our best to accommodate changes before the order enters processing (within 24 hours of placement).

Question 6

Do you offer gift wrapping?

Accepted Answer

While we don't currently offer gift wrapping, our upcoming 'Craft Your Gift' service will include special packaging options. All items are carefully packaged in eco-friendly materials suitable for gifting.

Question 7

Can I purchase multiple items?

Accepted Answer

Yes! There's no limit on order quantities, and shipping is free worldwide on most orders whatever their size; large freight pieces carry a delivery charge shown at checkout. For bulk orders or special requests, please contact our support team.

Question 8

Is my payment information secure?

Accepted Answer

Absolutely! All payments are processed through PayPal's secure platform, which offers state-of-the-art encryption and fraud prevention. Your financial information is never stored on our servers.

Question 9

Do you offer interior design consultation?

Accepted Answer

While we don't currently offer formal design services, our support team is happy to provide product recommendations and help you coordinate pieces from our collections. Email us your questions at hi@pitta.lv

Question 10

What are your shipping rates?

Accepted Answer

Shipping is free worldwide on almost everything we sell, whatever the order size. The exception is large, heavy furniture that ships as freight: its delivery charge is calculated from your address and shown at checkout before you pay.

Question 11

How long will it take to receive my order?

Accepted Answer

Orders are prepared within one to three days, and most arrive 9 to 18 days after you order. Each order is packed carefully and sent with tracking so you can follow it to your door.

Question 12

How can I track my order?

Accepted Answer

You can easily track your order through our website. The tracking feature is available in the site header or menu. Once your order ships, you'll receive tracking information to monitor your delivery.

Question 13

Do you ship worldwide?

Accepted Answer

Yes! We ship worldwide, and shipping is free on most orders. Large, heavy furniture ships as freight with a delivery charge shown at checkout. Each order is carefully packaged for safe international delivery.

Question 14

What shipping protection do you offer?

Accepted Answer

We provide shipping guarantee policy and buyer protection on all orders. This ensures your purchase is protected from the moment you order until it arrives at your door. For detailed information, visit our shipping policy page: https://www.pitta.lv/shipping

Question 15

What if my order is delayed?

Accepted Answer

Most orders arrive 9 to 18 days after you order, but occasional delays can happen. We actively monitor all shipments and will contact you if any significant delays arise. You can always check your order status through our tracking system.

Question 16

How are items packaged for shipping?

Accepted Answer

We use eco-friendly packaging materials to protect your items during transit. Fragile items like ceramic vases and marble accessories receive extra padding. All packaging aligns with our commitment to environmental responsibility.

Question 17

Will I receive shipping updates?

Accepted Answer

Yes! You'll receive email notifications at key stages: order confirmation, processing completion, shipping confirmation with tracking information, and delivery confirmation.

Question 18

What if I'm not home for delivery?

Accepted Answer

Delivery procedures vary by country and carrier. Generally, carriers will leave a notice and attempt redelivery or hold the package at a local pickup point. Tracking information will provide specific delivery attempt details.

Question 19

Can I specify delivery instructions?

Accepted Answer

Yes! During checkout, you can add delivery notes or special instructions. Please provide any relevant details about access codes, preferred delivery times, or specific locations for package placement.

Question 20

What types of products do you offer?

Accepted Answer

We specialize in natural, eco-friendly home decor including: Decorative Lanterns, Candles & Candlesticks, Canvas Paintings & Prints, Carpets & Jute Rugs, Ceramic Vases, Marble Accessories, Wooden Furniture, Gifts, Kitchen Accessories, Lamps & Handmade Lights, Linen Sets & Boho Textiles, Linen Curtains, Natural & Dried Flowers, Rattan Accessories, and Wall Decorations.

Question 21

What makes your products unique?

Accepted Answer

Our products focus on four key aspects: Natural and eco-friendly materials, handcrafted quality, comfort, and cozy living. We blend Japandi and Scandinavian styles, emphasizing artisanal craftsmanship and natural materials in neutral, earthy tones.

Question 22

Do you offer customization options?

Accepted Answer

We're excited to announce our upcoming 'Craft Your Gift' service, which will offer customization options. Stay tuned for more details about this new feature!

Question 23

What materials do you use in your products?

Accepted Answer

We prioritize natural and eco-friendly materials including wood, bamboo, linen, wool, cotton, rattan, and other sustainable materials. Our furniture often features minimalist metal details, while textiles are chosen for their natural quality and comforting textures.

Question 24

How do you ensure product quality?

Accepted Answer

Each item is carefully selected to meet our standards for handcrafted quality and sustainable materials. We work with artisans who specialize in creating pieces that blend functionality with natural beauty.

Question 25

Are your canvas prints original artwork?

Accepted Answer

Yes! Our canvas paintings and prints feature original designs that complement our natural, eco-friendly aesthetic. Each piece is carefully selected to enhance the Japandi and Scandinavian style we embrace.

Question 26

What sizes are available for linen curtains?

Accepted Answer

Our linen curtains come in standard sizes suitable for most windows. Each product listing includes detailed measurements. For specific size questions, please contact our support team.

Question 27

How long do your dried flowers last?

Accepted Answer

With proper care, our natural and dried flowers can last for many months to years. Keep them away from direct sunlight and moisture to maintain their beauty. Each arrangement is carefully preserved to ensure longevity.

Question 28

Are your rattan accessories suitable for outdoor use?

Accepted Answer

Our rattan accessories are designed for indoor use only. To maintain their quality and longevity, we recommend keeping them in covered, indoor spaces away from direct sunlight and moisture.

Question 29

What types of wooden furniture do you offer?

Accepted Answer

Our wooden furniture collection includes coffee tables, side tables, and decorative pieces, all crafted from sustainable wood sources. Each piece features our signature minimalist design with natural finishes.

Question 30

Tell me about your kitchen accessories.

Accepted Answer

Our kitchen accessories blend functionality with natural beauty, featuring items made from sustainable materials like wood, ceramic, and marble. Each piece is selected to enhance both the aesthetic and practical aspects of your kitchen.

Question 31

What styles of lamps and lighting do you offer?

Accepted Answer

Our lighting collection includes handmade lamps featuring natural materials like wood, rattan, and fabric shades. Each piece is designed to create warm, inviting atmospheres while maintaining our commitment to eco-friendly materials.

Question 32

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee on all purchases. Our return policy includes buyer protection to ensure your satisfaction. For detailed information, visit: https://www.pitta.lv/returns

Question 33

How do I initiate a return?

Accepted Answer

To start a return, use our Refunds form in the website header or contact our support team at hi@pitta.lv. We'll guide you through the return process and provide necessary instructions.

Question 34

What is your buyer protection policy?

Accepted Answer

We offer comprehensive buyer protection through both our store policies and PayPal. This includes protection against damaged items, incorrect deliveries, and ensures secure transactions.

Question 35

How long do refunds take?

Accepted Answer

Once we receive your return, refunds are processed through the original payment method (PayPal). Processing times may vary depending on your payment provider, but typically complete within 5-7 business days.

Question 36

Do you offer exchanges?

Accepted Answer

Yes, we offer exchanges within our 30-day return period. Contact our support team through the Refunds form or email to arrange an exchange.

Question 37

What if I receive a damaged item?

Accepted Answer

If you receive a damaged item, please take photos and contact us immediately through our support form or email. We'll arrange for a replacement or refund under our buyer protection policy.

Question 38

Do I need the original packaging to return?

Accepted Answer

While original packaging is preferred, we understand it's not always possible to keep it. Ensure items are securely packaged for safe return shipping. Contact us for specific packaging guidelines for fragile items.

Question 39

Who pays for return shipping?

Accepted Answer

For items damaged upon arrival or incorrect shipments, we cover return shipping costs. For other returns within our 30-day guarantee period, customer is responsible for return shipping.

Question 40

Can I return multiple items from one order?

Accepted Answer

Yes, you can return multiple items from the same order. Each item must meet our return policy requirements. Contact our support team for specific instructions on multiple-item returns.

Question 41

What items cannot be returned?

Accepted Answer

For hygiene reasons, used candles cannot be returned. Custom-made items from our upcoming 'Craft Your Gift' service will have specific return policies. All other items are eligible for return within 30 days.

Question 42

How should I care for wooden furniture?

Accepted Answer

Clean with a soft, slightly damp cloth and dry immediately. Avoid direct sunlight and keep away from heat sources. For natural wood pieces, occasional treatment with appropriate wood oil helps maintain their beauty.

Question 43

How do I care for linen textiles?

Accepted Answer

Our linen products can be machine washed on gentle cycle with mild detergent. Wash similar colors together. Air dry when possible to maintain the natural texture of the linen. Iron on medium heat if needed.

Question 44

How should I maintain rattan accessories?

Accepted Answer

Dust regularly with a soft brush or cloth. Clean with a slightly damp cloth when needed. Keep rattan items away from direct sunlight and excessive moisture to prevent fading and maintain their natural beauty.

Question 45

How do I care for natural & dried flowers?

Accepted Answer

Keep dried flowers away from direct sunlight and moisture. Dust gently with a soft brush or use low-pressure compressed air. Avoid water cleaning as it can damage the preserved flowers.

Question 46

How should I clean ceramic and marble items?

Accepted Answer

Clean ceramic items with mild soap and water, dry thoroughly. For marble accessories, use a soft cloth and specific marble cleaner. Avoid acidic cleaners and seal marble pieces periodically to protect their finish.

Question 47

How do I maintain canvas paintings?

Accepted Answer

Dust canvas prints gently with a soft, dry cloth. Avoid direct sunlight to prevent fading. Don't use water or cleaning products on the canvas. Keep away from high humidity areas.

Question 48

What's the best way to clean jute rugs?

Accepted Answer

Vacuum regularly using low suction. For spots, blot immediately with clean cloth. Avoid excessive water. Professional cleaning recommended for deep cleaning. Rotate periodically for even wear.

Question 49

How do I care for decorative lanterns?

Accepted Answer

Clean glass parts with glass cleaner and soft cloth. Wipe metal components with dry cloth. For wooden elements, follow wood care instructions. Keep away from excessive moisture.

Question 50

How should I maintain linen curtains?

Accepted Answer

Machine wash in cold water on gentle cycle. Use mild detergent. Hang to dry or tumble dry on low. Iron on medium heat while slightly damp if needed. Avoid bleach and harsh detergents.

Question 51

How do I care for handmade lights?

Accepted Answer

Dust regularly with soft cloth. Clean shades gently according to material type. Always ensure lights are off and cool before cleaning. Keep electrical components dry.

Frequently Asked Questions