Fair Usage & Fraud Prevention Policy

We are committed to maintaining a fair and secure marketplace for all genuine customers. This policy outlines measures we take to prevent fraud and abuse.

Our Commitment to Fair Commerce

By placing an order on Pitta.lv, you acknowledge and agree to abide by this Fair Usage Policy and all our Terms of Service. We operate under Latvian and EU law and reserve all rights permitted by law to protect our business from fraudulent activity, policy abuse, and bad faith conduct. This policy exists to protect honest customers and ensure sustainable business operations.

Fraud Monitoring

All transactions are monitored for fraudulent patterns. We use advanced systems to detect and prevent abuse before it affects honest customers.

Account Protection

Accounts engaging in suspicious activity may be flagged, restricted, or permanently banned at our sole discretion, without prior notice.

Legal Action

We reserve the right to pursue legal remedies under Latvian and EU law for fraud, including recovery of losses, damages, and legal costs.

Zero Tolerance

We maintain zero tolerance for fraud. Confirmed fraudulent activity results in immediate account termination and potential legal proceedings.

Return & Refund Abuse

We track all return and refund activity across accounts. The following behaviors constitute policy abuse and may result in account restrictions or termination:

  • •Inconsistent return reasons: Providing multiple, contradictory, or changing explanations for the same return request is a red flag for fraudulent returns
  • •Excessive return rates: Accounts with abnormally high return frequencies (exceeding industry norms) may be flagged for review and restricted
  • •"Wardrobing" / wear and return: Purchasing items with intent to use and return them is fraud. We inspect all returns and may deny refunds for used items
  • •Empty box / wrong item returns: Returning empty boxes, different items, or counterfeit goods is criminal fraud subject to prosecution
  • •Claim manipulation: Falsely claiming items were not delivered, damaged, or defective when evidence shows otherwise

Chargeback & Payment Fraud

Filing fraudulent chargebacks or payment disputes is a serious offense:

  • •Friendly fraud: Filing a chargeback for a legitimate purchase you received is fraud. We maintain detailed records and will contest all illegitimate chargebacks
  • •Double-dipping: Receiving a refund and then filing a chargeback for the same transaction will result in immediate account termination and debt collection
  • •Stolen payment methods: Using stolen credit cards or payment credentials is criminal fraud. All such cases are reported to law enforcement
  • •Contact us first: If you have a legitimate dispute, contact us before initiating a chargeback. We will work with you to resolve issues fairly

Account & Promotional Abuse

  • •Multiple accounts: Creating multiple accounts to circumvent restrictions or abuse promotions results in termination of all associated accounts
  • •Coupon/promo abuse: Exploiting technical errors, stacking codes improperly, or using codes not intended for you. Such orders may be cancelled
  • •Reselling: Purchasing items for commercial resale without authorization is prohibited and voids consumer protection rights
  • •False information: Providing false personal information, addresses, or identity documents is grounds for immediate account termination

Our Rights & Remedies

To protect our business and honest customers, we reserve the following rights under Latvian and EU commercial law:

  • •Refuse service: We may refuse to accept orders, cancel pending orders, or terminate accounts at our discretion when fraud or abuse is suspected
  • •Withhold refunds: Refunds may be withheld pending investigation of suspected fraud, with final decision at our sole discretion within legal bounds
  • •Recover losses: We may pursue recovery of losses caused by fraud, including product value, shipping costs, chargeback fees, and administrative costs
  • •Share information: We may share fraud data with payment processors, fraud prevention networks, and law enforcement as permitted by law
  • •Legal proceedings: We will pursue civil and criminal remedies for confirmed fraud cases, including filing police reports and civil claims in Latvian courts
  • •Permanent bans: Fraudsters are permanently banned from all our platforms and this ban extends to associated addresses, payment methods, and household members

Final Determination Authority

All determinations regarding fraud, abuse, and policy violations are made at our sole discretion based on available evidence. Our decisions are final and binding, subject only to applicable mandatory consumer protection laws that cannot be waived by contract.

By making a purchase, you agree that our fraud determination process is fair and reasonable, and you waive any claims arising from good-faith fraud prevention measures we implement.

This policy is governed by the laws of the Republic of Latvia. Any disputes shall be resolved in the courts of Riga, Latvia, in accordance with our Terms of Service.

For Honest Customers

If you are a genuine customer shopping in good faith, this policy protects you. Our fraud prevention measures ensure that honest customers don't subsidize the costs of fraud through higher prices. We value your business and will always treat legitimate concerns fairly and professionally. If you ever feel a decision was made in error, you may request a review by contacting legal@simpleinteriorideas.com with relevant documentation.

Questions About This Policy

For questions regarding this Fair Usage & Fraud Prevention Policy: